See your business the way customers do.
Trained mystery shoppers visit, call or message your business like real customers, then report exactly what happened, with scores and clear next steps.
What is mystery shopping?
A trained shopper acts as an ordinary customer, so you see the service your customers really get, not the one staff give when the boss is watching. Every visit is scored against standards you set.
Why mystery shopping helps
Find the gaps you cannot see
Owners and managers are rarely there for every busy hour. A shopper shows you how staff greet, sell and handle problems when you are not around.
Coach with facts
Scores and notes turn “the service feels off” into specific things to praise and fix, location by location.
Protect your reputation
Fix slow service, missed calls and unanswered messages before customers talk about them.
What we check
Every visit is scored against your own standards, so you can compare locations, teams and months.
- Greeting and first impression
- Product and service knowledge
- Wait times
- Cleanliness and presentation
- Brand standards
- Follow-up and closing
Ways we shop
One brief can cover every way a customer reaches you.
In person
Visits to shops, branches, restaurants, salons, spas and showrooms.
By phone
Inquiry, booking and support calls to your team.
Online
Your website, WhatsApp, chat and social media messages.
Against competitors
The same visit at a competitor, so you can compare fairly.
How it works
Brief
You tell us what, where and how often.
Scenario
We design realistic customer scenarios and a scorecard.
Shop
Screened shoppers carry out the visits, calls and online checks.
Report
You get a scored report with notes and what to fix.
Debrief
We walk your team through the findings.
Simple packages for growing businesses
Clear starting prices, so you know what to expect before you ask. Your final price depends on the number of locations and checks.
Snapshot
One location, one time. A first look at how your business feels to a customer.
- 1 in-person visit, 1 phone call and 1 WhatsApp or website check
- Scored report with what to fix
- 30-minute debrief with our team
Starting at₦105,000one-off
Plan a SnapshotMonthly Pulse
The same checks every month, on different days and times, so you can track progress.
- Monthly scorecard
- Quarterly trend report and debrief
- 3-month minimum
Starting at₦90,000per month
Start a Monthly PulseAny food or products shoppers buy are billed at cost, up to a limit we agree with you first. These are starting prices. Every project is scoped and quoted for your business, and any package can be adjusted to fit.
Estimate your mystery shop
Every arrangement is welcome. One-off or ongoing, one location or many, in person, by phone or online, or a mix of all three. Pick the closest fit and an advisor will shape it around your business.
- One-off
- Monthly
- Quarterly
- One location
- Many locations
- In person
- By phone
- Online
- A custom mix
Estimate only. Prices exclude VAT.
Estimated total
₦105,000
Snapshot for 1 location, one-off.
Talk to an advisorThis is an estimate and is exclusive of VAT. Final rates are quoted after review and scoping with an advisor.
Any food or products shoppers buy are billed at cost, up to a limit we agree with you first.
The method big brands use to keep quality
Restaurant chains, banks and retailers use mystery shopping to hold every branch to the same standard. You can use the same method, whether you have one location or ten. Start with a pilot across a few locations, then roll it out with volume pricing as you grow.
- One scorecard applied the same way at every location
- Monthly summary report with a leadership debrief
- Store, delivery and app checks in one program
Become a mystery shopper
We are building a pool of shoppers in Lagos to visit shops, restaurants and branches for our clients. Apply on our open role.
See the roleQuestions we hear
Will my staff know a shopper is visiting?
No. Shoppers act as normal customers. The findings are used to coach and improve, not to embarrass anyone.
Do you record audio or video?
No. Shoppers complete a scored report with notes straight after each visit.
Where do you shop?
We start in Lagos and can add other cities when a project needs them.
Who are the shoppers?
Screened shoppers who are briefed on your scenario before they start.
What will I receive?
A scored report with notes and recommended actions, plus a debrief with our team. We agree the report date with you at the start.
What does it cost?
Every project is scoped and quoted for your business, and the starting prices above can be adjusted to fit. Any food or products shoppers buy are billed at cost, up to a limit we agree with you first.
Plan a mystery shop
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