For US healthcare practices and organisations
HIPAA-trained remote staff for your front and back office
Vetted medical admins, billers and patient coordinators who protect patient data and work your hours, so your clinical team can focus on care.
- HIPAA-trained
- Clear accents
- University-educated
- Fully vetted
Sound familiar?
Phones ring out
Patients can’t get through, and appointments slip away.
Claims pile up
Denials, follow-ups and prior authorisations fall behind.
Admin burns out your staff
Clinical teams spend hours on paperwork instead of patients.
Roles we fill for healthcare teams
Full-time, dedicated to your organisation, trained on your systems and workflows.
Virtual front desk
Patient calls, scheduling, reminders and rescheduling.
Insurance verification
Eligibility and benefits checks before every visit.
Prior authorisation
Preparing, submitting and following up on requests.
Medical billing and claims
Charge entry, claim submission and denial follow-up.
Medical records and data entry
Accurate EHR updates, intake forms and document indexing.
Patient coordinators
Referrals, intake and follow-up communication.
Medical virtual assistants
Inbox, calendar and admin support for providers.
Patient privacy comes first
Everyone we place is trained on HIPAA before they start and works inside your systems, under your privacy and security policies.
- HIPAA training completed before day one
- Confidentiality agreements signed by every hire
- Access only through your approved systems
- Secure workspace with controlled access available at The Hub
Every hire is educated, well-spoken and fully vetted
Clear, easy-to-understand English
Tested on real patient and insurer calls.
University-educated
Graduates, with health or science backgrounds where the role needs it.
Fully vetted
Reference, guarantor and address checks before anyone starts.
Healthcare knowledge
Assessed on medical terminology, insurance and scheduling scenarios.
Reliable setup
Working setup, internet and backup power checked before placement.
Trained on your systems
Onboarding built around your EHR, billing software and workflows.
Coverage for your time zone
Our talent works from West Africa, where the working day overlaps with US mornings. Pick your city and hours to see when your team would work. Evening and weekend cover is also possible, so patients always reach someone.
- Shifts matched to Eastern, Central, Mountain or Pacific time
- After-hours and weekend coverage
- Cover for staff leave and busy seasons
An 8 AM to 4 PM Eastern shift is 1 PM to 9 PM in Lagos during US daylight saving time.
Two ways to work with us
Hire directly
We recruit and vet the right person. You engage them directly and manage their work.
- Shortlist in 1 to 3 weeks
- 90 days of replacement cover
Managed by Prime Hire
We recruit, supervise and report on your team, so you get the output without the admin.
- A Prime Hire supervisor
- Regular performance and quality reporting
Questions healthcare teams ask
Are your staff HIPAA-trained?
Yes. Every hire completes HIPAA training before they start and signs a confidentiality agreement. They work only inside your systems and follow your privacy and security policies.
Will you sign a Business Associate Agreement?
Yes. Where our team handles protected health information on your behalf, we sign a BAA as part of our agreement.
Can they use our EHR and billing software?
Yes. Tell us the systems you use and we will look for that experience or build it into onboarding.
What hours can they work?
Any shift you need, including evenings and weekends.
What if someone doesn’t work out?
We replace them at no extra fee within 90 days.
How much does it cost?
It depends on the role, hours and whether we manage the team. You get a clear written quote after a short call.
Tell us who you need
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