Customer support and call centre teams

Inbound and outbound support, staffed, trained and supervised by Prime Hire.

A customer support agent wearing a headset at her desk

What your team can handle

Inbound support

Calls, email and chat from your customers.

Outbound calling

Follow-ups, reminders and customer check-ins.

Lead qualification

First calls with new leads before they reach sales.

Appointment scheduling

Bookings, confirmations and rescheduling.

Feedback calls

Satisfaction surveys and service recovery.

Data entry

Updating your CRM and records accurately.

From scope to launch

  1. Scope

    We agree volumes, hours, channels and service levels.

  2. Recruit and train

    We hire the team and train them on your product.

  3. Launch

    Your team goes live with a Prime Hire supervisor.

  4. Report and improve

    Regular reports, call reviews and coaching.

Get a quote

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