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Customer support and call centre teams
Inbound and outbound support, staffed, trained and supervised by Prime Hire.

What your team can handle
Inbound support
Calls, email and chat from your customers.
Outbound calling
Follow-ups, reminders and customer check-ins.
Lead qualification
First calls with new leads before they reach sales.
Appointment scheduling
Bookings, confirmations and rescheduling.
Feedback calls
Satisfaction surveys and service recovery.
Data entry
Updating your CRM and records accurately.
From scope to launch
Scope
We agree volumes, hours, channels and service levels.
Recruit and train
We hire the team and train them on your product.
Launch
Your team goes live with a Prime Hire supervisor.
Report and improve
Regular reports, call reviews and coaching.
Get a quote
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