Floor Manager – Nightlife & Hospitality
Prime Hire Agency is a leading staffing, recruiting, HR, and operations consultancy dedicated to excellence, transparency, integrity, and community impact. We are committed to making impactful work and touching the lives of everyone we engage with, striving to leave them better than before.
We're currently seeking a dynamic and innovative individual for the role of a Floor Manager on behalf of our esteemed Nightlife & Hospitality client.
Job Summary:
We’re hiring a sharp, people-oriented Floor Manager to oversee daily on-ground operations across both our nightclub and restaurant spaces. The ideal candidate is assertive, detail-focused, and able to juggle service, staffing, and real-time problem-solving in a fast-paced hospitality environment.
This role requires strong leadership, hospitality instincts, and the ability to handle guests, staff, and venue logistics with ease.
Key Responsibilities:
Oversee floor operations during opening hours (including evenings and weekends)
Supervise waitstaff, bar team, bouncers, and cleaners to ensure timely, professional service
Enforce venue policies and manage crowd control with tact and authority
Monitor service delivery and ensure prompt, polite, and professional guest interaction
Handle VIP guest expectations and special requests
Coordinate directly with the MD and management on operational issues
Track shift attendance and performance of floor staff
Handle complaints, resolve conflicts, and maintain a safe, welcoming environment
Assist with event setup, logistics, and real-time execution
Ensure cleanliness, ambiance, and readiness of venue before and during service
Submit daily reports and incident logs as needed
Other tasks as assigned.
Qualifications:
Previous experience in nightlife, hospitality, or events management (at least 2 years)
Strong leadership and people management skills
Excellent communication and crisis management abilities
Hands-on, present, and physically agile (this is not a behind-the-scenes role)
Ability to stay composed under pressure and manage difficult guests or situations
Organized, detail-oriented, and process-driven
Tech-comfortable (able to use WhatsApp, Google Forms, simple tracking tools)
Must be flexible to work evenings, weekends, and peak periods
Accommodation provided on-site
Must be able to start ASAP.
